Frequently Asked Questions

What is the Estimated delivery Time after Payment is made
If the item is in stock we aim to post within 48 hours. If the product needs to be ordered delivery is usually within 28 working days from receipt of payment. If you have not received your item within this time period please check the order status. If the item is not showing as dispatched we will happily refund your payment - NO questions asked. Please note that on some of the Fair trade garments (Especially the Printed and knitted items) these may sometimes be made to order and could take slightly longer to be available - Please email us to request an estimated delivery date.

Do you accept Credit Card Payments
Yes. We accept Credit and Debit card payments via online via sagepay, Google Checkout or Paypal.

Can I return an item if it does not fit?
We offer a No Quibble Refund or Exchange Policy. If you change your mind simply email us on the day of receipt to let us know that you wish to return the item. To adhere to the Distance Selling Regulations, if you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt. Alternatively, if preferred, we will exchange the item.(Please note that, under the Sale of Goods Act 1979 (as amended), there's no legal requirement to provide a refund if a buyer simply changes their mind.) Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have agreed with you (in writing)otherwise. * The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. * The cost of returning the item to us is your responsibility. * Delivery charges are only refundable where goods are faulty and a refund is made. * A CREDIT VOUCHER will be issued for all non-faulty returns received after 7 days. Refunds are processed on a Friday - Please allow up to 10 days for refunds to be processed. We do at times put special offers on our website (eg) free item or reduced price item if you spend a specific amount of money on our site in any one order, when these offers are available any returns must include these products or the full amount of any free or deduced price item will be charged to the customer if the order value drops to below the offer value. ie: If you place an order and qualify for free postage then subsequently return items bringing your order amount below the threshold to qualify for free postage. We will deduct our standard postage cost from the refund amount.

I am interested in a Particular Item, but cant see it listed on your Website.
Please email us with the Product reference Number and we will get back to you with a Price. We are always updating the site with New Products and hope to provide a Comprehensive Stock of all Nomads, Namaste and Gringo items

I Paid for my Item over days ago and have not yet received my Parcel.
You can track the progress of your order via the Online Tracking System on the Homepage. If the order is not showing as dispatched we will happily refund your Payment.

How Can I book a Fair Trade Party?
Simply email us or call us on 0121 288 6888 to arrange a suitable date

How do I become a Wizzardoreas Wardrobe Rep?
Contact us on 0121 288 6888 and we will arrange a meeting.

What will I get if I host a party??
As a Host you will get 10% of all Sales and orders placed at your Party. In addition if 2 or more of your guests book a party you will get a free Gift Plus a discount on your own personal purchases!